Job For Hajj & Umrah Travel Business Manager In A Reputable Travel Agency


Stresert Services Limited – Our client is a top travel and tour organization mostly into umrah/hajj operations, tours (schools/groups), general ticketing, airport protocol, and
hotel reservations.
They require the service of:


Job Title: Hajj & Umrah Travel Business Manager
Job Ref: HUTBM
Location: Lagos Island
Reports To: MD/CEO

Job Description
  • We require the service of a Hajj & Umrah Travel Business Manager who will be responsible for the overall Operations and the general growth of the Travel Agency.
Position Summary
  • Manage the day-to-day activities of the agency while maintaining clients.
  • Sell to and follow-up with clients while developing business strategies to increase profitability.
  • Manage and train the travel agency staff effectively allowing for increased sales and engagement.
  • Maintain operational efficiencies and the overall management of the Travel Agency.
Responsibilities 
Operations & Marketing:


  • Design operational plan for the company
  • Drive growth of clientele base by Selling travel products and tour packages
  • Develop strategies to achieve visibility for the Company
  • Understand the company’s market share objectives for each customer and resolve strategies to increase wallet shares of the customer’s businesses with us
  • Manage existing clients; ensure 100% customer retention and improved turnaround/response time
  • Generate enough income to defray all Agencies’ expenses
  • Prepares Weekly and Monthly Marketing Call Plan
  • Monthly Operations & Marketing Report
  • Drive the company’s marketing policy and activities; sign-on of new customers to the company
  • Source products and destinations to meet consumer demands for bespoke travel and sustainable tourism
  • Liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance
  • Ensure prompt resolution of customer issues and complaints
  • Develop strong and enduring personal relationship with decision makers of existing clients and potential clients with the specific purpose of identifying business opportunities, resolving issues and managing crisis
  • Ensure high standard of customer experience always

Staff Management:
  • Ensure that company’s procedures, guidelines and standards are followed in the areas of: customer service, ticketing, attendance, accuracy of work, invoicing etc. for employees
  • Recruit the best hands for the Agency as at when required
  • Constantly motivating the sales team to hit their targets and ensure company profitability;
  • Meet regularly with sales team to give them sales figures and plan how they approach their work
  • Communicate with sales consultants and providing encouragement, help and advice
  • Prepare monthly activity reports – Sales and Financial performance
  • Appraise all staff apart from Director of Umrah & Hajj Operations and the MD’s driver/personal staff
  • Deal with disciplinary matters and customer complaint
Financials:
  • Follow up on debtors. Supervise the recovery unit and pursue all the outstanding payments due to the Companies
  • Prepare Annual budgets with the MD/CEO
  • Implementation of the budgets
  • Keeping Agency’s records and accounting
  • Monitor and ensure prompt invoicing of executed jobs
  • Liaise with Bank account officers to ensure smooth operations with the banks
  • Follow up on loan repayments to avoid default
Maintenance:
  • Facilities/ equipment management
  • Maintain client data base
Requirements
  • Must be a graduate with background in social sciences ( B.Sc/HND)
  • Must have at least 6 – 7 years cognate experience in a reputable travel and tour organization in the same capacity as this role
  • Usage of relevant ticketing software’s e.g. Amadeus, Sabre, itravel etc
Salary
Negotiable and based on experience.



How to Apply
Interested and qualified candidates should forward their CV’s to: recruitment@stresertservices.comUsing ‘HUTBM’ as the subject of the mail.


Application Deadline 30th May, 2018



Note: Experienced candidates will be invited for interviews.

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