Jumia Nigeria Fresh Job Recruitment (4 Positions)


Jumia Group is a leading global incubator of start-ups. We started operating in Africa in 2012 and since then have launched multiple successful companies, such as
Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs, Jumia Car, Jumia Services

Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in.

We are currently looking for talented people to join our team and embark on an exciting journey in the following positions below in Lagos State:




Job Title: Supply Chain Operations Manager

Location: 
Lagos
Job Type: Full Time

Job Description
  • The Supply Chain Operations Manager will be responsible for the overall end to end management and coordination of full-order cycle, align metrics and resources to leverage volume for highest return.
  • This position is a key contact to record and track quality, quantity, stock levels, delivery times and transport cost while maintaining efficiency.
In particular you will:
  • Management of cross border supply chain for Nigeria bound shipment
  • Create route to improve delivery fulfilment and customer promise for international order
  • Diversify logistic partnership for trade route
  • Test new international shipping solution to create most reliable and even faster supply
  • Develop systems and processes to improve fulfilment lead-time for Jumia global bound shipment
  • Constantly improving existing processes and finding means to better supply efficiency and metric
  • Rollout and standardize reverse supply chain for international sellers
  • Streamline international seller inventory management
  • Enhancement of Customer Experience/Vendor Experience for Jumia Global
  • Constantly review SKU with poor review and quality
  • Manage vendor Payment and logistic recharge
  • Cost optimization for international Freight and local clearing
  • Negotiate international freight & local clearing cost with 100% reliability
  • Develop streamlined reports, dashboards and intermediate indicators
  • Create reports on Metric --> Detail--> Why format
  • Automate and make dashboards as real time as possible to show performance metric
Professional Skills & Qualifications
  • MBA or Master’s Degree in: Engineering, Operations, Supply Chain or related fields
  • 7+ years of management experience in Supply Chain, Distribution and Logistics in a multi-site distribution network
  • Clear understanding of Logistics network management, Retail or Customer Service processes and priorities
  • Experience of Six Sigma/ Lean analytical technique is a plus
  • Experience of supply chain management and transportation concepts: forecasting, planning, optimization, logistics, delivery performance, carrier negotiation, inventory management, S&OP.
  • Understanding of E-Commerce Direct-to-Consumer order fulfilment concepts
Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidates should:
Click here to apply online




Job Title: Data Insight Analyst, CXP

Location:
 Lagos
Job Type: Full Time

Responsibilities

  • This role is will manage all facets of customer experience data - from web analytics to voice of customer data.
  • The incumbent will identify business problems and customer pain points, formulate hypotheses, develop analytic plans, conduct the analysis, synthesize conclusions into actionable solutions, and help implement recommendations for customer experience program
In particular, you will:
  • Develop actionable insights from multiple data sources
  • Quantify the impact of programs and campaigns through reporting and analysis
  • Oversee analytics for all channels and voice of customer programs (e.g., NPS, etc.)
  • Partner with key stakeholders to provide data-driven insights to inform business and CXP decisions
  • Lead the development and execution of a periodic reporting framework in collaboration with other team members
  • Conduct relevant customer behavior analysis, competitive analysis and industry research
  • Derive insights from data to suggest, create, and execute tests that drive improvements to conversion rates and customer satisfaction scores
  • Create holistic dashboards by pulling data from different data sources
  • Provide expertise and guidance to business on:
  • Segmentation
  • Campaign analysis, analysis of performance, benchmarking
  • Propensity-to-buy and response modelling
  • Attribution models and reporting
  • Understand relevant technology applications
Required Skills & Qualifications
  • Bachelor's Degree in Economics, Statistics, Engineering, or other related discipline.
  • 5+ years of statistical analysis or data analysis experience.
  • Data Modeling, Excel (Vlookups, Pivot Tables & Macros)
  • Experience with at least one key analytics tools to develop actionable insights from multiple data sources (e.g., R, Revolution R, SAS, SPSS, MATLAB, MicroStrategy, Tableau)
  • High level understanding of data management, e.g. MS SQL, or other tools
  • Knowledgeable of statistical analysis, quantitative analytics, forecasting/predictive analytics, and multivariate testing (A/B testing)
We Offer
  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidates should:
Click here to apply online






Job Title: Vendor Operations Associate

Location:
 Lagos
Job Type: Full Time

Job Description
  • You will be responsible for managing vendor's order process, account maintenance, shipping management, fill rate related processes and other ad-hoc activities as it relates to vendor's support.
Responsibilities
  • Track order fulfillment timeline variances, identify failures and missed SLAs, and provide detail on root causes and trends.
  • Provide recommendations on process improvement related to timely transfer of goods, inventory management relative to order fulfillment lapses, and chargebacks/fines due to failed vendor compliance.
  • Actively engages with supply chain vendors through phone and e-mail to ensure on time delivery
  • Review all pending order activity against known inventory shortages. Update estimated ship dates and notify customers as needed.
  • Monitor, research, and resolve chargebacks resulting from missed SLAs and process/system failures.
  • Support shipping activities such as determination of product receipt, allocations, pick / pack, invoicing and tracking
  • Alert leadership to potential order management issues or risks (i.e. fill rate issues, potential missed ship dates, non-compliance disputes, critical situations that erode relationship with customer/Sales Team)
  • Oversee the new account opening process including obtaining the proper approvals, oversight on compliance regulations, managing vendor agreements, ensuring all relevant stakeholders are informed and updated on progress of account opening
  • Return processing for customers; Liaising with customer, A/R, credit, sales and distribution centers to resolve returns related issues
Professional Skills & Qualifications
  • Minimum 5 years of experience in Order Management processing and analysis.
  • Strong systems/computer knowledge, Microsoft Office Suite, Business Objects and/or Business Intelligence.
  • Able to process through complex order management systems.
  • Must have the ability to work independently and solve problems on orders by partnering with key stakeholders and analyzing the order file to make accurate decisions on execution.
  • Able to follow defined processes and relay information to Specialists, Order Management partners as well to make day-to-day order management decisions regarding allocation and delivery of the product.

Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidates should:
Click here to apply online





Job Title: Vendor Relationship Manager

Location
: Lagos
Job Type: Full Time

Responsibilities

  • As an Area Sales Supervisor you will be responsible for developing strategies, identifying best practices and delivering results in the areas of agent sales, recruitment, training, order fulfillment and customer service.
In particular you will:
Direct Sales Responsibility:
  • Accountable for developing and following up on various methodologies for achieving sales goals within a specific geographic area.
  • Review performance data to identify trends and opportunities for performance improvement; Present findings and recommendations to senior management.
  • Collaborate with sales captains and agents to address sales issues.
  • Achieve weekly and monthly sales targets.
  • Communicate effectively and quickly with captains, agents, recruitment/training, business intelligence, customer service and order fulfillment teams so as to drive sales results.
  • Develop working relations with personnel at various levels in order to communicate promotions, product availability, logistics issues, product specifications, and pricing issues as needed.
Training Communications:
  • Partner with Recruitment and Training Team in identifying, designing, and delivering training solutions that drive recruitment and increase skills and competencies for the sales organisation.
  • Maintain current knowledge of the company’s products, processes and customer service procedures so as to prepare for and conduct training that will increase sales.
  • Conduct ongoing assessment of training needs and effectiveness through surveys, feedback from agents and recruiters, observing sales encounters, studying sales results reports, and conferring with captains and agents.
Team Management:
  • Manage and become involved in agent matters so as to maintain outstanding agent relationships.
  • Work with sales agents, recruiters and captains who seek to develop their businesses and client base
Professional Skills & Qualifications
  • Bachelor's Degree in Business Management or equivalent from a recognised and accredited University
  • 4 - 7 years of experience within assigned territory.
  • Minimum of 2 years management experience
  • Adequate knowledge of the Online Marketplace and the Ecommerce Industry
  • Solid understanding of Fact Based Selling
  • Demonstrated success in exceeding sales targets using a consultative, solutions-focused approach is required
  • Ability to dive deep and analyze team performance showing impactful results with data.

Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidates should:
Click here to apply online


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